Operations Manager

• Manage all aspects of business operations In Nanaimo and Victoria (includes service, parts and rentals).
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.).
• Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
• Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
• Some travel to local branches and to the US may be required.
• Other duties as assigned.

• Ability to understand business financials and levers for improvement.
• Proven ability to build high performing teams.
• Ability to build relationships, meet and exceed customer expectations.
• Excellent verbal and written communication skills.
• Highly motivated, self-starter, enthusiastic and well organized.
• Strong problem-solving skills with a focus on improving processes through a collaborative approach.
• A proactive autonomous individual able to set own high standards and succeed.
• Ability to travel across Canada and or abroad, as required.

• Previous experience and success in delivering results as an Operations Manager.
• Post-secondary education in a relevant field.

• Be part of a tight-knit, people-first culture that celebrates wins, values your input, and supports your growth.
• We offer a competitive salary, plus performance incentives, a green vehicle rebate, and a flexible, community-driven workplace where your career can thrive.
• Enjoy access to professional development, health & wellness benefits, paid training, and a team that always has your back.
• Work with innovative, industry-leading equipment brands like Bobcat, DEVELON, and JCB.
• Work for a company that’s invested in the future—with advanced CRM/ERP systems, comprehensive training programs, and sustainability at its core.

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Westerra Equipment