Guest Service Agent - Winter Seasonal
- Canada
- $19.00 per hour
- Temporary
- Full-time
- Winter/Summer Season Lift, Trail and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- 1-year minimum Front Desk experience in any field; resort experience is a vital asset.
- Post-secondary education in accounting, hospitality, or related field.
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
- Proficiency with computer systems required, such as Microsoft Office and Opera.
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
- Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities.
- Covers all shift types (AM/PM/Nights) as required.
- Delivers quality service when assisting guests with check ins, check outs, and additional hotel standard special requests as it relates to their stay:
- Facilitates the distribution and collection of room keys.
- Provides hotel amenities to guests upon request.
- Provides the guest resort-wide information in both verbal and printed formats.
- Promotes and books hotel F&B outlets and services first.
- Promotes resort partner offers upon request.
- Provides reservation information and rate information as required, in an effort to secure future bookings:
- Shares knowledge about current pricing and promotions.
- Suggests the best package or rate for the caller or walk-in guest by asking open-ended questions to determine their stay and room requirements.
- Creates the booking in Opera and confirms the information in a professional and consistent manner using the established reservation SOG.
- Answer the telephone, directing the calls appropriately.
- Acts with professionalism and provides a service standard that elevates the guest experience.
- Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
- Drives customer loyalty by building individualized connections with guests.