Business Analyst / Operations Designer

Toronto, ON
Permanent
Full-time

1 month ago

Job Type: Permanent
Work Model: Hybrid
Reference code: 129521
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching

--What will your typical day look like?

Analyze class action settlement agreements to extract operational and regulatory requirements
Translate legal mandates into clear workflows, decision logic, and business rules
Draft Standard Operating Procedures (SOPs), Quality Assurance (QA) protocols, escalation paths, and operational documentation
Document features, processes, and workflows in partnership with operations, legal, data and product engineering teams
Collaborate with engineers and product teams to embed logic into digital systems
Lead discussions to clarify decisions and design optimal cross-program workflows
Identify edge cases, assess risk, and recommend scalable, compliant solutions
Continuously refine processes using feedback and performance data
Convert complex legal, technical, and product concepts into clear, user-friendly content
Maintain knowledge bases, help guides, and client-facing documentation
Support Requests for Proposals (RFPs), compliance responses, and regulatory communications with high-precision documentation

About the teamDeloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.We leverage some of the best-in-class technologies—cloud platforms, automation, data analytics, and secure digital communications—to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.We partner with litigators, in-house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage.Enough about us, let’s talk about you

Post-secondary degree in Computer Science, Software Engineering, Mathematics, Science, Business, or a related field
Advanced Excel skills required; data modelling skills are an asset
A strong writer who can convert the complex into simple straightforward language
Two or more years of experience in technical writing, preferably in software, legal tech, or a compliance-heavy field
Organized, detail-oriented, and comfortable juggling multiple tasks at once
Able to synthesize information from multiple data points
Works well with people, inquisitive and asks questions, and leads with confidence
Results driven and able to work independently
Experience and comfortable working with product teams, engineers, and legal/compliance stakeholders
Experience working with tools like Confluence, Markdown, Lucid, or similar content management platforms is considered a plus
Care about clarity, accessibility, and user experience just as much as accuracy
Bonus if you’ve supported regulated or sensitive environments (e.g., legal, health, public sector) or if you have worked in Class Action Administration
CV recommended

Total RewardsThe salary range for this position is $51,000 - $90,000 (Analyst/Consultant), $72,000 - $108,000 (Senior Consultant), or $86,000 - $144,000 (Manager), and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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