Veterinary Assistant, ERLocation: Ottawa, ONThe Veterinary Assistant, ER, is a full-time, permanent position. The number of positions has yet to be determined so we will consider full-time and part-time applicants. Hours of work are a rotation of days, evenings, weekends, and overnights, working with a team of other technicians and assistants. This position reports directly to the Technical Resource Manager, ER.Responsibilities:As a key player in a team environment, the ER Veterinary Assistant is responsible for the following:Triage emergency cases as they arrive at the hospital including obtaining vitals such as temperature, heart rate, respiratory rate, and blood pressure.Assist the doctor with creating patient treatment plans and thoroughly explaining them to owners.Have a complete understanding of normal ranges of patient vital signs, including but not limited to heart and respiratory rate, temperature, blood pressure, and oxygen saturation.Obtain and interpret blood pressure and other vital signs and alert the Veterinarian to changes and issues.Assist with phlebotomy and intravenous catheters.Identify patients at risk for arrest and assist with CPR.Have a passion for mentoring and training other co-workers.Have patience and empathy to address client concerns.Care of ill patients, including walking, feeding, and restraintClient updates over the phone or in personKeeping clients up to date with waiting times and setting appropriate expectationsStocking, cleaning, and, maintenance of Emergency treatment area and hospital as a wholeQualifications:Preferred: Veterinary Assistant diploma; Fluent in English (Reading, Writing, and Oral)Preferred: Able to support patients up to 50kg and lift up to 25kg.Skills:Stellar client service skillsAbility to maintain composure in stressful situationsTime management skills and the ability to handle multiple tasks/projectsExcellent interpersonal and teamwork skillsProven ability to organize, takes initiative, works independently, exercises good judgmentDecision-making and critical thinking skillsAbility to build and maintain internal and external relationships with professionalism and integrityExhibits a positive attitude and uses courtesy, diplomacy and discretionMaintains professional ethics and confidentiality.A little bit about usWe are Canada’s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people – people we think of as family. Our different strengths and interests enrich and improve us with diversity, innovation and excellence. In support we are national leaders in career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.What VCA Canada OffersJoin our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!RRSP Employer 5 % Match Program – saving for your future just got easier!A caring culture of Wellness and Appreciation!Competitive wages and benefits!Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!Join Us!Email: for further information or click Apply Now!VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
