Production Systems Specialist

Konica Minolta

  • Ottawa, ON
  • Permanent
  • Full-time
  • 2 months ago
Overview:
  • Maintain and repair Production systems and resolve customer printing issues
  • Maintain effective relationships with customers and sales
  • On-site service of MFPs
  • Maintain parts and call management as well as accurate records to achieve KPI targets
  • Business Travel- Travel within assigned territory
  • Responsible to learn new technologies, maintain accurate records and assist other team members as required
  • 10% - Lead referrals, assists with customer assessments and solution design
  • 90% - break-fix and customer support
  • Seeks opportunities to improve territory parts budget and inventory control
  • Perform other relevant duties as assigned by management
  • Install and troubleshooting of basic printing and scanning solutions
  • Microsoft OS peer to peer and client side of server environments
  • Travelling within Canada and the US is a requirement
  • Standby and after hours work may be required
  • Training may require afterhours travel and stay overs including weekends
  • Perform other relevant duties as assigned by management & Konica Minolta Certifications
Responsibilities:
  • Familiar with printing from common business apps
  • Solutions Knowledge- Basic understanding of solutions portfolio
  • Product Knowledge- Excellent working knowledge and certification of production systems
  • Color Skills- Working knowledge of calibration, and RIP configurations
  • Communication Skills- Excellent verbal and written and interpersonal
  • Mentoring and Instruction- 10% - based on technical expertise
  • ModerateWorking directions- Requires limited assistance for more difficult problems
  • Requirements- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Qualifications:Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
  • 2-3 years Network Skills
  • Candidate must provide & maintain valid travel documents at own expense
  • Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
  • Required to achieve Professional Level Certification
  • Electronics/Technical degree preferred
  • CompTIA A+ Certification
  • CompTIA Net+ Certification (or equivalent experience)
About Us:Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be , included on CRN’s MSP 500 list numerous times; recognized as the by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its . For more information, please visit Konica Minolta and follow it on , , and .Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement:Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Konica Minolta