Customer Service Representative

Vaughan, ON
$52,000-56,000 per year
Permanent
Full-time

1 month ago

Position DescriptionAt a GlanceLegrand has an exciting opportunity for a Customer Service Representative to join the Electricaql Wiring Systems Team in Vaughan, ON. The Customer Service Representative is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing.What Will You Do?

Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
Processes orders received by e-mail, telephone, EDI, and our CRM tool. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
Performs other similar and related duties as required.

Salary Range: $52,000-$56,000/annuallyQualificationsRequired SkillsEducation:

2-3 Year college degree (certificate) or equivalent.

Experience:

Minimum of 3-5 years’ experience in customer service or inside sales in a service environment.

Skills/Knowledge/Abilities:

Must have demonstrated exceptional customer service skills and a strong customer orientation.
Industry knowledge, Technical, electrical and/or mechanical experience or aptitude is preferred
Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
Must have excellent interpersonal and communication skills.
Strong computer skills, Previous experience with Salesforce applications, reports.
Knowledge of electrical concepts, a background in a manufacturing environment a plus.

Company InfoAbout LegrandLegrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visitAbout Legrand North and Central AmericaLegrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visitAbout Legrand’s Electrical Wiring Systems DivisionLegrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visitEqual Opportunity Employer

Legrand

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