Customer Service Representative (Travel)- On Site

Concentrix

  • Glace Bay, NS
  • $17.50 per hour
  • Permanent
  • Full-time
  • 2 days ago
Job Title: Customer Service Representative (Travel)- On SiteJob Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ ,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a/an Customer Service Representative position at Concentrix is just the right place for you!As a/an Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLEAs a Customer Service Representative, you'll:Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.Determine customer reservation needs and preferences by utilizing established question and answer techniquesGreet and converse with customers in a courteous, friendly, and professional manner.Make recommendations based on the customer needs and preferences.Research travel rates, destinations, options, and packages for customers.Process travel transactions by entering accurate and complete reservation information into the relevant systemsRead legal scripts verbatim while maintaining sales and quality standards.Professionally and accurately support customer requests for itinerary changes or cancellations.Correctly answer general travel and site related questions from customersDeliver expert customer experiences…with a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:High school degree or equivalent (required)Travel savvy: passion / experience with travelSales/service experience in retail, sales, service or other "helping" business (preferred)At least 3 years of travel experience (preferred)TICO certification (preferred)GDS experience for Service Agents (preferredProficiency in a multi-system environmentBasic internet and web-based application skillsTyping 35 wpm as verified by a formal testProficiency in fast-paced multi-taskingEagerness to learn new technologiesWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
  • The base salary for this position is $17.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis
  • DailyPay enrollment option to access pay "early," when you want it
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • A modern, state-of-the-art office setting with advanced technologies and a great team
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  • A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location: CAN, Glace Bay, NSLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theConcentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Concentrix