We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingYou will be joining the Application Operations – Core Banking and Payments Technology (CBPT) team within Technology Operations. As a Production Application Support Specialist, you will partner with professionals to ensure high-quality systems delivery and stability of EFTS (Electronic Financial Transactions and Services) applications, including Fraud Management Compliance Application, Payment Hub - Retail (Web tango), and other back end fraud applications . You will support Technology Operation’s DevOps initiatives and streamline deployment activities through automation. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.How You’ll SucceedProduction Support – Make an impact by ensuring stability of our application and infrastructure technology for our clients. Identify and resolve medium to highly complex production problems for support of applications. Collaboratively work to identify root cause and defining actions to eliminate recurrence. Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application, or operational) problems.Technology Focus – Stay abreast of industry trends and play a key role in CIBC’s digital transformation by supporting DevOps and Agile initiatives. Proactively monitor and analyze supported services to identify opportunities for improvement and use automation to streamline execution.Manage & Influence – Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. You’ll enable others through regular knowledge sharing and engagement on projects and application support.Who You AreYou can demonstrate experience in the following technologies: Strong knowledge and experience – UNIX/Linux/Windows, JBOSS; DevOps Methodology & Tools (Jenkins, Github Etc.); Cloud Technology/Azure; Containers: CaaS, OpenShift. Working Knowledge with Splunk, Layer 7/OSI, Dynatrace, Feedhub, Autosys. Service Now, Incident Management, Jira/Confluence. Certificate Installs and Renewals. Solid programing skills such as (Shell scripting, Perl, Java, Python)You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.You understand that success is in detail. You notice things that others don't. Your critical thinking skills help to inform your decision making.You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountabilityWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactCIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 21st FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Application Production Support, Azure Devops, CI Pipeline, Container Technologies, Dynatrace Enterprise Solution Architecture, GitHub, Impact Analysis, Implementation Planning, IT Operations Support, Java, Java Keytool, JBoss Enterprise Application Platform, Layer 7, Microsoft Azure, OSI 7 Layer Model, Splunk Infrastructure Monitoring
