IT Systems Analyst
Artemis Gold - Blackwater Project
- Vanderhoof, BC
- Contract
- Full-time
- Troubleshooting - Fix hardware, software, and network issues, identifying root causes to prevent repeats.
- Team Collaboration - Work with staff in IT and other departments to improve processes and user experience.
- Maintenance - Check and maintain systems to avoid problems, suggesting upgrades when needed.
- Documentation - Maintain IT documentation.
- Technical Support - Resolve complex issues for tickets escalated from helpdesk.
- Projects - Help with IT projects like upgrades or deployments.
- Travel - Visit offices and mine sites for on-site deployments and maintenance, following safety rules.
- On-Call - Join the on-call rotation for after-hours emergencies, keeping staff informed.
- Escalation - Escalate complex issues to IT Lead as needed. Qualifications:
- Expertise in Windows Server OS and server hardware troubleshooting, including high-availability clusters and virtualization (Nutanix, Hyper-V, VMWare).
- Proven experience with Azure and Microsoft 365 administration (Azure AD and local AD, Azure virtualization, InTune, Exchange, Teams, SharePoint, OneDrive).
- Cybersecurity fundamentals (virus/malware mitigation, authentication, data protection, Purdue Model).
- Ensuring the integrity of enterprise Backup systems.
- Network administration a strong asset (firewall configuration, routing, VLANs, VPN, high-availability).
- Knowledge in FortiGate/Cisco/Ubiquiti network hardware.
- Follow change management and strong documentation skills.Support Skills:
- Hands-on experience with ticketing systems, remote-support tools.
- Ability to independently troubleshoot and resolve technical issues, especially remotely.Personal Qualities:- Confidence and patience; ability to prioritize and multitask effectively.Teamwork:- Proven ability to collaborate with IT peers and other departments to solve complex problems.Education:- Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).Certifications (Preferred):- Microsoft (e.g., MS-900), or Cisco (e.g., CCNA) CompTIA Server +.Benefits
- Paid Time Off
- RRSP Matching
- Extended Health, Dental & Vision Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Cognitive Behavioural Therapy Programs