Bilingual Service and Implementation Coordinator - (Mental Health)

• · Remote position – Work from home
• · 100% company-paid Benefits plan (after 3 months)
• · Pension plan (after 6 months)
• · 20 days’ vacation
• · Supportive team environment

• Ensure clinicians adherence to program policies, procedures, and workflows by providing support and oversight to clinicians while on the organization’s platform.
• Provide ongoing in the moment support for participating clinicians (e.g. support meetings such as the clinician huddles, support clinician inquiries, and communicate technology and workflow updates).
• Support ongoing relationships and communications with participating agencies and organizations (e.g. support planning for monthly/ bi-monthly meetings such as the manager meetings, platform team meetings, community of practice etc.)
• Support onboarding of new clinicians by ensuring they complete all relevant trainings, access training platforms and meet with them to assess readiness for live platform.
• Work in collaboration with the Program Manager to review and meet platform, clinician and program needs.
• Review, identify and support program manual and documents update to provide clear and up-to-date guidance.
• Provide support to the Manager with operational tasks related to program service delivery.
• Establish and maintain partnerships across the province for long-term success through regular contact and engagement.
• Engage with existing partners to support and maintain relationships and offer any relevant supports.
• Work with project team to review partnership status, identify potential and engage in building partnerships.
• Escalate high priority risks, issues and queries requiring intervention to the Manager.
• Document project risks and issues; escalate to Manager, as required.
• Focus on building cross-team collaborations and identifying issues for discussion and follow-up at operations team meetings.
• Support preparation of meeting materials for councils, committee (s) and stakeholders.
• Identify policies and procedures that are required for ongoing program sustainment.
• Communicate organizational and program goals to stakeholders when necessary.
• Support in the preparation of draft materials to respond to Ministry requests, including briefing notes, submissions, and funding requests.
• Document key information (e.g. contact information, clinical hour commitment, attendance) for all participating agencies and organizations.
• Contribute as part of the Strategy Department to organizational development and planning, and to the activities and priorities of the Strategy/ Lead Agency Team.
• Focus on building cross-team collaborations and identifying issues for discussion and follow-up at operations team meetings.
• Attend and contribute to Strategy Department meetings by participating in team discussions.
• Attend and contribute to agency wide meetings.
• Facilitate and participate in events such as workshops and Annual General Meeting.
• Promote a workplace culture that is consistent with the organization's mission, vision, guiding principles.
• Foster a spirit of teamwork and unity across the organization.
• Take on tasks and responsibilities that promote the organization’s priorities where possible.

• Fluently bilingual. English and French, both written and spoken, is required.
• Degree in Mental Health related field.
• Minimum of 3 years of experience in the child and youth mental health field, preferably with knowledge and understanding in clinical settings with multi-disciplinary teams.
• Demonstrated experience working with youth and communities from diverse backgrounds including working with but not limited to, Indigenous, Black, and Francophone populations.
• Experience with brief/walk-in counselling services.
• Trained in an evidence-based model of therapy.
• Experience with virtual counselling.
• Experience working in or with community mental health agencies.
• Trained in conflict resolution.

• Please note that this a unionized organization.

BITS Recruiting