Event & Guest Services Coordinator | Full-Time | Ovintiv Events Centre
- Dawson Creek, BC
- $26.67 per hour
- Permanent
- Full-time
- Work with building clients and represent the facility to potential facility users; respond to inquiries regarding facility use and send out food and beverage materials; assist facility users in finalizing booking arrangements contracts as well as collection of deposits and prepare billing settlements
- Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public
- Prepare event license agreements, addenda and related correspondence; review documents for completeness and accuracy; assist in following up with facility users regarding deposits, insurance and other related license agreement requirements for assigned events
- Act as Manager on Duty for Events as assigned
- Create and maintain event files; distribute and reconcile event folders and respective checklists for the department
- Assist Events Manager as requested with Live Event planning and execution – including but not limited to create floor plans, room sets, wayfinding and/or digital signage, etc.
- Plan and execute the recruiting and training of event staff
- Oversee event staff supervision during events
- Enter schedules and payroll hours in payroll system bi-weekly
- Respond to all customer inquiries within 24 hours
- Act as the liaison for the City of Dawson Creek regarding Walking Track, community recreation bookings and community ice bookings/scheduling when ice is in the venue
- Communicate with user groups and venue staff regarding community recreation bookings, walking track schedules and needs for each group
- Address customer complaints and appropriately deal with critical feedback
- Use historical venue data, post-event surveys and research to enhance the guest experience for guests and Clients
- Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
- Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the set-up, the duration of, and the tear-down of all events
- Perform other duties and responsibilities as assigned
- Experience in a convention centre, sports facility, recreation centre, performing arts facility or other multi-purpose public assembly facility
- Provide accurate facility information and superior customer service to clients, guests, and staff
- Self-motivated with excellent interpersonal and communications skills
- Demonstrates the ability to function in a fast-paced high-pressure environment
- Ability to work independently and as part of a team
- Strong verbal and written communication skills in the English language required
- Detail oriented and organized working style with effective time management skills
- Ability and willingness to work a flexible schedule, if requested, including nights, weekends, and holidays
- Demonstrated proficiency in Microsoft Office applications, including word processing, spreadsheets,and PowerPoint
- Experience in AutoCAD an asset
- Possession of, or ability to obtain, a valid drivers’ license
- Assist in maintaining a safe, clean, and positive environment for all staff. Report any injuries and safety hazards to the OHS Committee
- Attend and obtain all training certificates and first aid as requested/needed including Serving-It-Right
- Any post-secondary education in a related field is considered an asset
- Must express a willingness to learn and adapt to a changing work environment
- Handle multiple tasks at one time and meet deadlines