ServiceNow Technical Product Expert (HRSD), Deloitte Global Technology

Deloitte View all jobs

  • Canada
  • $69,000-114,000 per year
  • Permanent
  • Full-time
  • 22 days ago
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  • Lead the creation, configuration, and customization of ServiceNow applications and modules (e.g., HRSD, AI/ML) for new and existing implementations.
  • Develop and configure script objects (Business Rules, Script Includes, UI Policies/Actions, Client Scripts, ACLs), notifications, service level agreements, and data models.
  • Set up and support integrations between ServiceNow and other platforms using REST/SOAP Web Services and other integration technologies.
  • Troubleshoot, perform unit/system/integration testing, and recommend best practices in ServiceNow administration and development.
  • Document design, development, test cases, and implementation plans.
Product Showcasing & Evangelism:
  • Develop and deliver compelling presentations, demos, and training materials to highlight ServiceNow capabilities and value.
  • Articulate clear business value propositions and ROI of ServiceNow solutions, tailored to various audiences.
  • Create and maintain comprehensive product documentation, including user guides, technical specs, and value statements.
Innovation & Process Improvement:
  • Drive rapid prototyping and innovation, sharing new capabilities and demos with delivery teams.
  • Monitor competitor offerings and identify opportunities to differentiate Deloitte's ServiceNow solutions.
  • Continuously improve product documentation, showcasing, and delivery processes for greater efficiency and impact.
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youRequired Skills:
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 4-6 years of hands-on ServiceNow development and configuration experience, including custom development and integration.
  • 2-3 years of ServiceNow HRSD experience, with proficiency in scripting languages (JavaScript, HTML, CSS, XML).
  • ServiceNow Certified System Administrator (CSA) certification.
  • Strong communication, documentation, and problem-solving skills with the ability to collaborate effectively in diverse and agile environments.
Preferred Skills:
  • Experience with ServiceNow UI customization, Service Portal, and platform widgets.
  • Additional certifications such as Certified Implementation Specialist - HRSD or Certified Application Developer.
Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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