Service Planner
- Fort McMurray, AB
- Permanent
- Full-time
- Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
- Develop accurate estimates and quotes based on machine history, warranty status, service letters, and customer requirements.
- Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
- Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
- Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
- Identify lessons learned and improvement opportunities, and apply project management best practices to drive efficiency and quality.
- Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
- Complete all required documentation for service requests, work order transitions, and customer support operations.
- Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.
- Collaborate across Finning’s regional network to manage component movement, scope validation, and progress tracking.
- 2+ years of experience in technical service, parts, warranty, or repair, preferably with Caterpillar equipment and engines.
- Strong customer relationship management skills, with a service-oriented mindset and ability to manage complex customer interactions.
- Mechanical aptitude and technical knowledge of Finning and CAT product lines, repair processes, and warranty systems is an asset.
- Project management experience, including planning, execution, and close-out phases; PMP certification or relevant Blue Seal certification is a strong asset.
- Financial acumen, with the ability to manage estimating accuracy, bid variance, and job profitability.
- Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
- High proficiency in Microsoft Office, Salesforce, and other relevant software platforms.
- This position is based out of our Mildred Lake shop location.
- Permanent, full-time role.
- Continuous shift, 7x7 schedule.
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Matching share purchase program.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation with an increasing allowance based on years of seniority.