Account Director - Client Services
Salesfloor
- Quebec
- Permanent
- Full-time
- Single point of contact for Salesfloor's relationships with clients.
- Define program objectives with clients to define success and help your customer achieve objectives.
- Analyze performance reports 2-4 times per month with your clients.
- Ensure client action plans are executed to maximize sales and engagement.
- Identify areas of improvement based on platform/client benchmarks.
- Develop best practices for clients in accordance with desired use cases and ROI objectives.
- Deliver recurring support to project owners and quarterly business reviews with executive stakeholders.
- Accountable for renewed contract terms and driving growth or expansion of partnership.
- Track any issues related to software defects, usage metrics, and/or training to consistently deliver a good customer experience on behalf of Salesfloor.
- Continuously develop new engagement strategies and materials to help associates and retailers maximize their program performance (i.e. contests, gamification, etc)
- Quarterbacking the implementation for new client partnerships
- Partnering with a Technical Project Manager to establish project plans for implementations (new and existing client projects)
- Acting as a liaison between client cross-functional teams and Salesfloor's resources (project manager, engineers, support team, etc)
- Providing clients with best practices and recommendations for a successful program or feature launches.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- 3+ years of experience in retail technology and/or software role
- 2+ years of experience managing customer relationships and web analytics metrics
- Written and Spoken communication
- Excellent written and spoken English is a must. French is an asset but not required.
- Excellent presentation skills.
- While our office in Montreal is available to everyone, we offer a flexible work from home policy including a $500 home office setup benefit
- Health care and dental coverage for all full time employees (Blue Cross)
- National telemedicine service, paid for by the company for full time employees enrolled in our benefits program.
- Generous compensation and bonus
- As a rare profitable startup, Salesfloor offers the speed, impact and excitement of startup culture while also offering the stability and lessened risk of a larger public company
- Founders and leadership team have a proven track record for successful start-ups and previous exits that have put proceeds into the hands of employees