Live Chat Specialist

Scholl Lumber

Canada
$45,000 per year
Permanent
Full-time

2 months ago

The Role:As a Live Chat Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience.

Respond to customer inquiries via live chat in a timely manner.
Assist customers with product information, troubleshooting, and order status.
Document customer interactions and feedback for continuous improvement.
Collaborate with team members to resolve complex issues.
Maintain a high level of product knowledge to provide accurate information.

Team Structure: You will be part of a dedicated customer support team, working closely with other specialists and team leads.
Ideal Profile:The ideal candidate will possess a blend of technical and interpersonal skills to effectively assist customers.

Experience in customer service or support roles.
Technical skills: Live chat software, CRM systems.
Soft skills: Communication, Problem Solving, Empathy.
Education: High school diploma or equivalent; further education is a plus.

What's on Offer:We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

Salary/benefits: Competitive salary, health benefits.
Growth opportunities: Career advancement within the company.
Culture: Supportive and collaborative work environment.
Remote work: Flexible work options available.
Learning: Access to training and development resources.

Scholl Lumber

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