BAS Technician - Service

• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
• Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
• Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

• Diploma in Electronics preferred.
• Minimum of two years of previous, relevant field Building Automation service experience
• Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
• Solid technical skills and experience related to electronic security systems
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with general supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Strong verbal, written and interpersonal communication skills
• Solid organizational skills and the ability to handle multiple service needs simultaneously
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

• Minimum of three to five years of previous, field service experience
• Diploma in Electronics preferred
• Industry-specific certifications such as; Schneider, Distech, Alerton, Tridium, Honeywell

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Fleet Vehicle
• Employer contribution to RRSP;
• Work environment committed to safety;
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint