Corporate Customer Service Associate (Remote) - Sporting Goods

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  • Burlington, ON
  • $50,000-51,000 per year
  • Permanent
  • Full-time
  • 1 month ago
SummaryThis sporting goods buying group is seeking an enthusiastic Corporate Customer Service Associate (Source for Sports), who will be a member of the Marketing team. Reporting to the Digital & E-Commerce Manager, this full-time position will play a critical role in website sales and in providing customers and brick-and-mortar store locations with a positive brand experience and timely response to inquiries. The ideal candidate for this position must have excellent people skills, be a strong communicator, organized, and a problem solver. You are a strong writer who understands the importance of quality communication and the role it plays in resolution. You must demonstrate keen attention to detail with a high degree of organization.This role requires the successful candidate to work independently and within a team environment, to support their overall e-Commerce objectives, while also working as the 'air traffic controller' with customers and stores. If you're ready to bring your passion for sports and customer service expertise to a dynamic team, apply now and be part of our client's mission to do everything they can to help each customer find what fits their game. This position is remote and must live in Ontario, but if living in Burlington or Toronto West, there will be an option to work in the office once a week. The work schedule is 12:00 noon to 8:00 PM, Mon to Fri.The salary range is $50K-51K. 3 weeks vacation plus great benefits!Contact Liz Crompton at or submit your resume in confidence below.Description
  • Key point of contact for all customer service inquiries relating to general customer service and website customer service.
  • Work with the internal team to develop solutions and provide timely feedback to customers.
  • Ensure the smooth operations of the website by assisting customers and store staff by rerouting, cancelling, adjusting, editing, refunding, and returning orders, and handling complaints by phone and by email.
  • Support store staff with the order management system, processes, and procedures.
  • Answer customer inquiries about product availability.
  • Analyze current processes and procedures and identify ways to improve.
  • Assist in training and development of new members of the Customer Service team.
  • Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.
  • Assist with the monitoring of phone coverage.
  • Participate in the buying process to understand vendor marketing direction, new product launches, and key messages.
  • Re-direct sponsorship requests to local stores.
  • Support the Chief Marketing Officer and Marketing department with translation requests
Requirements
  • 2 years of customer service experience, ideally working with a Customer Service ticketing system to track customer inquiries for follow-up and completion
  • Post secondary degree, diploma or certificate in a related field, or equivalent experience
  • Proficiency in all Microsoft Office programs for effective communication and organization
  • Excellent written and oral communication skills with flawless grammar and spelling
  • A team mindset with the ability to work in collaboration with marketing and internal cross-functional team members, store-level staff, and store owners
  • Ability to multi-task and prioritize with minimal supervision in a fast-paced team environment
  • Strong interpersonal skills and ability to communicate confidently and respectfully, even when faced with conflict
  • Analytical problem solver
  • Strong project management and organizational skills
  • Passion and knowledge regarding E-Commerce and Sporting Goods is an asset
This is an ideal position for a candidate who thrives in a fast-paced environment where every day is different. You enjoy assisting people and like connecting with both customers and store staff who are fulfilling e-commerce orders. You are a communications specialist and will be accountable for timely communications and conflict resolution. You are comfortable working in a digital environment, communicating with customers and stores by e-mail and by phone.Position TypePermanent

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