Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We are currently looking out a positive, enthusiastic, and driven Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer.Does this sound like you? Come join our team!What You’ll DoHandle primarily Ontario based Auto BI, CGL slip and fall claimsSupport other levels in GCS Casualty when necessary by handling Lessor Contingent, Bill 18 rental matters, incident only claims nationally as required.Overflow for other regions and US claims only if Grade 7’s unavailable and if proper licencing in place.No restriction on pedestrian/ cyclist handlingPossibility of handling some uncomplicated litigation matters to allow for growth in this space.Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim mattersProvide superior customer service to our clients and stakeholdersHigh level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as requiredInterpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordingsEnsure file reserves are set on a timely and accurate basis, in line with company protocolsMaintain control over expenses through pro-active handling techniquesReview and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;Provide instructions to vendors and TPA’s to adjust claims as required;Ensure vendors and TPA’s adhere to company policies and procedures;Clearly document and summarize file activityUnderstand and adhere to Aviva’s claim procedures and guidelinesAbility to communicate and work well with other departments within Aviva and a keenness to learn.What You’ll Bring3 + years previous claims experience;2 + years of Commercial Claims; with a strong knowledge of Casualty Auto/GL and PD liability claims.CIP or FCIP Industry designation preferredUniversity Degree or College Diploma or equivalent Casualty technical work experienceClient interaction experienceTechnical competence in Commercial insuranceExcellent verbal and written communication skillsComputer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenterSound decision making and problem solving skillsWhat You’ll GetCompetitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Exceptional Career Development opportunities.We’ll support your professional development education.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.#LI-MP1
