Manager, Digital Marketing
Royal Bank of Canada View all jobs
- Toronto, ON
- $67,000-110,000 per year
- Permanent
- Full-time
- Reporting to the Associate Director, Digital Marketing, you will leverage multi-source interaction data to create marketing insights, user targeting opportunities, and personalized digital experiences. This effort will drive enhanced client engagement and more timely, relevant interactions.
- Lead website enhancements behind the advisor login on rbcgam.com, focusing on skill-building, education, role enablement and client interaction support. Ensure content integrity and advocate for audience needs across English/French sites.
- Lead the Marketing Cloud-driven distributed marketing program in collaboration with sales, product and content teams. Develop email campaigns, manage production, align messaging with broader marketing strategies, and optimize processes through performance metrics and continuous analysis.
- Design and develop data visualizations, dashboards, and reports for key client interactions (e.g., website activity, event registration, tool usage, collateral downloads etc). Collaborate with data science teams to integrate tools, data and expertise where warranted. Analyze metrics and make recommendations to have a greater impact to the business (i.e. improve efficiency, reduce costs and/or provide a better user experience).
- Contribute to a global digital content initiative focused on tagging, naming, and file storage optimization. Goals include improving website searchability, access rights, AI summarization, and improved integration with Salesforce and Seismic.
- Create or update marketing materials by managing projects from ideation to completion. This may include assembling teams, building schedules, collaborating with partners, and ensuring impeccable quality control and timely delivery.
- Build cross-functional relationships with partners such as Sales, Product, Digital, Design, and Compliance teams to execute on digital marketing opportunities.
- Stay current with latest marketing technology, investment industry news, competitor activity, and investment product knowledge, and leverage this to edit/develop and position product-focused content.
- Explore opportunities for AI with Product support, Compliance, Data & Digital to reduce cost, create efficiencies, build capabilities, and/or reduce time to market.
- 5+ years of digital marketing experience, preferably within the investment industry (asset management experience highly valued)
- Data visualization expertise with Tableau or equivalent tools.
- Web analytics experience with proven ability to generate actionable insights.
- Strong understanding of search optimization, including AI-driven evolutions.
- Comprehensive investment product knowledge (e.g., funds, ETFs) and interest in wealth management. Completion of IFIC or CSC is an asset.
- Proficiency in marketing technology stacks (e.g., Marketing Cloud, Seismic, Marketo, Google Analytics).
- Demonstrated organization, time management and project management skills
- Detail-oriented and excellent written/verbal communication skills
- Above average ability with Microsoft Office tools, especially Excel.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work