Engineering and Support Operations Manager

Brampton, ON
$90,000-116,000 per year
Permanent
Full-time

14 days ago

Transdev Canada is actively seeking an Engineering and Support Operations Manager to oversee, manage, and be accountable for the scheduling and service optimization of the Hurontario Light Rail system. This includes ensuring that transit services are maintained or improved in accordance with service delivery requirements, including the delivery of service build-up, service modifications, and service optimization.Your role

Manage the planning, scheduling, and rostering of transit services, and initiate proposals for service modifications and optimization to improve customer service and operating efficiency
Oversee the work selection/sign-up process
Manage Rail Operations Supervisors and Drivers as required for shift coverage and as assigned
Coordinate with the Construction Contractor to achieve desired operational outcomes
Develop operational documentation related to rostering, scheduling, planning, and permitting
Administer surveys to gather data on schedule changes, customer and employee satisfaction, and prepare reports to support future improvements
Analyze ridership data and other information to determine priorities and recommend service improvements or reductions
Evaluate requests submitted under the project agreement and follow up with appropriate staff as required
Manage resource requirements associated with each service level or service change, and track actual resource consumption against forecasts
Present reports on service changes, special services, and broader planning initiatives
Use available technologies to implement KPI dashboards for daily, monthly, quarterly, and annual performance reporting
Participate in and represent operational planning in meetings, task forces, and conferences
Lead design and construction review meetings, ensuring operational safety and efficiency are considered in decision-making
Analyze LRV-related data and prepare reports to support operational investigations
Prepare and present daily, weekly, monthly, quarterly, and annual reports, as well as reports related to incidents or operational performance issues
Review and authorize work permit applications, considering impacts on scheduled service
Assist the OCC Manager in coordinating special projects and activities
Ensure passengers and employees are treated with respect and dignity, and that accessibility requirements are met in accordance with the Ontario Human Rights Code and AODA regulations
Stay informed of industry trends, technological developments, and relevant legislation
Perform other related duties as assigned

The perks

Annual salary of $90,000 to $116,000
Comprehensive compensation package
Positive work environment
Career advancement opportunities within a strong North American presence
Opportunity to contribute to sustainable mobility solutions
A commitment to diversity and employee development

Your profile

Strong experience in developing transit schedules and rosters using TRAPEZE, HASTUS, NEXTBUS, or similar scheduling software
Experience integrating transit planning tools with operational systems such as ATS
Ability to create KPI dashboards using tools such as Power BI
Extensive knowledge of service level monitoring, service adjustments, and fleet planning/budgeting
Strong understanding of customer needs and the role of transit services in the community
Experience in greenfield start-up transit operations (considered an asset)

Work Experience Qualifications

Must be legally entitled to work in Canada
Minimum of 5+ years of relevant planning experience in a similar operations supervisory or management role (rail experience considered an asset)
Excellent interpersonal, organizational, and management skills
Strong leadership, communication, and negotiation skills
Proven track record in change management within complex environments
Tact and professionalism when dealing with a wide range of challenges
Ability to motivate teams and take accountability
Strong time management and planning skills
Highly effective coordination skills
Ability to adapt to unexpected operational changes
Ability to work under pressure and meet strict deadlines
Strong computer skills (HASTUS, Power BI, Microsoft Office Suite)

Internal ApplicantsIn accordance with our commitment to employee development and internal mobility, applications from qualified internal candidates will be reviewed and considered prior to external candidates. External recruitment may proceed concurrently; however, preference may be given to internal applicants who meet the requirements of the role.Join an international Group strongly rooted in the communitiesTransdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.And what about you? What drives you?Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.Transdev may use AI-assisted tools throughout the recruitment process.This job posting is to fill a current vacancy.

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