Field Service Technician
Flowserve
- Leduc, AB
- Permanent
- Full-time
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve promptly
- Work side-by-side with our customer’s personnel, and lead work crews as required
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance
- Monitor the maintenance and performance of Flowserve equipment
- Train customers in the proper procedures for operating and maintaining Flowserve products
- Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering
- Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged
- Other duties as assigned
- High School diploma or GED equivalent.
- Red Seal Millwright Ticket
- Five or more years of experience in mechanical field service, specifically repairing pumps
- Must be able to travel and spend time in the field 90% of the time
- Must have an active driver’s license with a good driving record; will drive company truck
- Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
- Knowledgeable about the industrial applications and operations of pumps
- Must be a self-starter with good follow-through, capable of working independently with little supervision
- Experienced in successfully leading work crews
- Able to explain mechanical problems, and articulate the thinking behind recommendations.
- Must be good at solving problems with other people
- Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
- Excellent ability to read and interpret blueprints, engineering drawings, and schematics
- Capable in Outlook, Word and Excel
- Skilled at writing clear, concise emails with a professional tone
- Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round
- Field Machining experience a plus
- Skilled in the repair of Flowserve’s large, high-end, single-stage and multi-stage pumps; laser alignment, rigging, and pump seals.