Vice President, Central Operations (LendCare)

Pickering, ON
Permanent
Full-time

14 days ago

Join LendCare - one of Canada's fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades including being named one of Canada's Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.At LendCare, we do more than provide financing - we help Canadians access life's essential moments. Whether it's healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we're redefining how Canadians pay for what matters. If you're driven to create real impact, join us and help empower people to live life on their terms - one approval at a time.Role Overview:Reporting to the COO at LendCare, we are seeking a Vice President, Central Operations to lead the transformation of our point-of-sale financing business. Overseeing a large, multi-functional team (~200 FTE), this role is responsible for driving operational excellence, process re-engineering, and automation across core functions. The VP will set strategy, optimize workflows, strengthen compliance, and deliver scalable, efficient, and frictionless partner experiences.The ideal candidate brings deep experience in operations leadership within financial services or fintech, a track record of delivering process and productivity improvements at scale, and strong expertise in Lean, Six Sigma, or continuous improvement. This is a high-impact role for a leader who thrives on building efficient systems, enabling growth, and creating best-in-class customer and partner experiences.Location: LendCare - Pickering, ON

Not located nearby? No problem - we offer travel reimbursements for HWY 407 to help offset your commute, and relocation support is available for the right candidate.
Our office is conveniently located just steps from Pickering GO Station, with a direct walkway leading right to our building.
This role will also involve travel to visit key partners and clients, and flexibility will be provided based on business needs.

What You'll Lead:

Processing & Underwriting - fast, accurate loan decisioning, quality assurance, SLA adherence.
Partner Verification - merchant onboarding, fraud/KYC/AML controls, periodic reviews.
Billing & Administration - accurate remittances, reconciliations, adjustments, and records.
Partner Support (Contact Centre) - tiered support, workforce management, QA, and voice-of-partner insights.

Key Responsibilities:

Define and execute a multi-year operations strategy tied to growth, loss, and partner experience goals.
Lead large-scale process re-engineering and automation initiatives to streamline workflows, reduce cycle times, and increase straight-through processing.
Build and coach a senior leadership team; strengthen capability in workforce management, QA, analytics, and change delivery.
Champion the partner experience-decisioning SLAs, onboarding, issue resolution, and VOC/NPS programs.
Deploy Lean/Six Sigma and continuous improvement practices to drive efficiency, quality, and defect reduction.
Design and implement KPI dashboards and data-driven reporting that provide real-time visibility into SLA, quality, and cost-to-serve performance.
Oversee regulatory compliance (AML/ATF/KYC, consumer protection, privacy) and maintain audit readiness.
Manage budgets, vendors, and investments that enable automation, system modernization, and productivity improvements.
Lead change management for new policies, systems, and product launches; ensure adoption and measurable outcomes.
Champion a culture of operational excellence that emphasizes accountability, inclusion, and continuous improvement.

What You Bring:

10+ years of senior operations leadership in financial services, fintech, or scaled B2B2C.
Proven experience leading 100-300+ person multi-function teams, with a key focus on developing the next generation of talent.
Strong expertise in process engineering, Lean/Six Sigma, and operational excellence frameworks.
Track record of delivering automation, SLA improvements, and productivity gains at scale.
Command of LOS/CRM, telephony/WFM, QA, and BI tools.
Solid understanding of Canadian regulatory frameworks (AML/ATF/KYC, PCI, consumer protection).
Lean/Six Sigma, PMP, or equivalent certification preferred; MBA or graduate degree an asset.

Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.#LI-RU1Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own

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