Admissions Coordinator
General Assembly
- British Columbia
- Permanent
- Part-time
The PT Admissions Coordinator role is currently remote and you'll be an integral part of our fast-paced Admissions team. Responsibilities include, but are not limited to:
- Serving as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction
- Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
- Outbound dials to interested students that filled out requests for more information
- Respond to inbound emails/texts from interested students
- Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
- Routing potential students to appropriate Admissions team members, documenting student information in our internal database
- Thinking on your feet to devise creative solutions to any and all problems that arise; going back to school is a serious decision and students often need help navigating their path
- Assisting current and prospective students with questions about our organization and upcoming workshops, courses, and immersive opportunities
- Ability to stay engaged and on task in a work from home environment.
- Other responsibilities as needed
- 2-3 years of experience providing a high level of customer service preferred
- 0-1 years sales experience with demonstrated ability to concept sell the benefits of a service/product preferred
- 2+ years of work experience in a call center environment preferred
- You have stellar written and verbal communication skills - you never shy away from a conversation
- You are passionate about education, technology, and our mission - empowering students to pursue the work they love!
- You are detail-oriented and organized with a great work ethic
- Customer Focus
- Action Oriented
- Ensures Accountability
- Interpersonal Savvy
- Communicates Effectively
- Manages Ambiguity
- Adherence to schedule