Guest Service Agent (Part Time)
Accor View all jobs
- Edmonton, AB
- Permanent
- Part-time
- Provide effective, efficient service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Keep front desk stocked, organized, tidied, and sanitized
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Other responsibilities connected with Front Office may be required
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs, and ramps.
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit