As a Team Lead Credit, you will lead and support the team responsible for managing residential collections while delivering exceptional customer experience. Your goal will be to partner closely with customers and internal stakeholders to proactively monitor accounts, resolve outstanding balances, and minimize financial risk through timely, effective collection strategies. Your success will be demonstrated by a high‑performing, engaged team, improved portfolio outcomes, strong cross‑functional relationships, and consistent delivery of results aligned with organizational goals.If you are interested in this exciting opportunity with Irving Oil, please apply by May 8, 2026.What We Offer:Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a caféCompetitive Compensation – Including an annual bonus plan, pension plan, and parking allowanceFlexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needsPaid Vacation – Plus an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour Responsibilities:Lead and manage residential collections activities, including outstanding balance recovery, dispute resolution, and cash application supportCoach, mentor, and develop team members by setting clear goals, providing ongoing feedback, and conducting performance reviewsManage assigned collections portfolios and provide back‑up support across the team as requiredExecute and contribute to collection strategies to meet portfolio targets and effectively manage financial riskAnalyze accounts receivable data to ensure timely collection, appropriate resourcing, and informed decision‑makingPartner with internal stakeholders to proactively identify, escalate, and resolve collection‑related issuesPromote and interpret credit and collections policies while ensuring governance, audit, and compliance requirements are metIdentify and implement continuous improvement opportunities, including process enhancements and system initiativesCoordinate reporting, performance tracking, and insights, and present results to key stakeholdersYour Skills:Demonstrated ability to lead, coach, and engage teams to achieve strong performance while fostering accountability and a positive employee experienceSound judgment and problem‑solving capability, with a proactive approach to identifying issues, managing financial risk, and driving practical solutionsStrong customer and stakeholder orientation, with the credibility and influence to navigate complex or sensitive conversations effectivelyAnalytical mindset with the ability to interpret accounts receivable data, assess trends, and translate insights into informed decisions and action plansContinuous improvement focus, with the technical aptitude to enhance processes, leverage systems, and adapt in a fast‑paced, results‑driven environmentYour Experience:Post‑secondary education in Business Administration, Finance, or a related field3+ years of progressive business experience, including proven people leadership responsibilitiesExperience in credit, collections, or accounts receivable, with familiarity using AR management and reporting tools; bilingualism considered an assetIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.Job Requirements - Work ExperienceJob Requirements - Education
