Chargeback Dispute Analyst
Plusgrade
- Toronto, ON
- Permanent
- Full-time
- Disputing chargeback cases end to end from Inquiry to Resolution as well as determining which cases to represent.
- Gathering supporting claim information from the various portals.
- Ensuring that all chargeback activities are handled in accordance with regulatory requirements.
- Analyzing transaction challenges which cause chargeback losses, troubleshooting to determine causes, and working with subject matter experts to identify and execute solutions.
- Reporting on Fraudulent vs. Service-related chargebacks, actions taken and results obtained.
- Validating chargeback report by utilizing internal and external software systems.
- The ability to adapt and always be a constant learner (and actively share what you have learned!) is a must for this position.
- You have 3+ years of relevant experience in Chargebacks dispute resolution.
- Ability to work in a fast-paced environment and maintain a very high attention to detail.
- Demonstrated ability to work within time constraints.
- You know how to dispute - you can collect evidence, and use it to tell a story.
- Advanced skills in Excel (formulas, pivot tables, macros, charts etc) are mandatory.
- Proficiency in using technology and software such as SQL for data analysis and reporting.
- University/College degree or equivalent working experience.
- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview