Customer Service Representative - Dryden

Enterprise Rent-A-Car View all jobs

Dryden, ON
$20.65 per hour
Permanent
Full-time

27 days ago

OverviewThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.Opening available at the following branch location: 460 GOVERNMENT ST UNIT C DRYDEN, ON P8N 2P5This is a full time or part time position that pays $20.65 / hourWe offer:

Paid time off (Full Time employees only)
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) (Full Time employees only)
Life Insurance (Full Time employees only)
Training and development

Schedule for Full-Time:

Monday-Friday: 8:00am-5:00pm

Schedule for Part-Time:

Monday, Tuesday, Thursday and Friday: 7:30am-5:00pmor
Monday, Tuesday, Wednesday and Friday: 7:30am-5:00pm

ResponsibilitiesTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications

Must be at least 18 years of age.
High school diploma or above required; some college preferred
Must have at least 1 year prior customer service, retail, or administrative support experience
Must have a valid G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.Posted Salary RangeCAD $20.65 / Hour

Enterprise Rent-A-Car

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