General Manager, Non Emergency Medical Transportation: Voyago

• Research and analyze documents and proposals to determine and meet the organization's long and short-term goals
• Translate the company vision and mission into a regional strategy and plan, including the development of goals and objectives for all teams and individuals to align them with the company direction
• Takes responsibility for a culture of continual improvement by growing the business, improving services, increasing efficiencies, training our people and improving financial performance.

• Ensure contract service requirements and KPIs are achieved
• Share and develop industry best practices with quarterly customer engagements
• Develop and share data to better improve performance and healthcare transportation flow
• Integrate Transdev Ontario processes and presence further into the healthcare system for long-term sustainability
• Apply effective labour relations practices, including active participation in collective bargaining, administration of collective agreements, and grievance resolution.

• Motivate, coach, develop & train employees to obtain department goals & objectives, supports resolution of conflict along with the staff
• Develop and maintain an open, engaging employee relations environment which remains positive, solution-orientated, and issue free
• Support independent contractor compliance, growth and performance; monitor revenue targets, individualized business goals and data driven solutions.
• Review monthly department report based on KPI's, and decide on how to improve performance
• Provide strong and results-oriented support for managers to meet established protocols and compliance relating to service levels to our customers.
• Develop and foster a culture that revolves around Safety

• Oversee the booking of corporate accounts and business developments
• Provide recommendations regarding strategies
• Apply Best Practices in all areas to ensure equity, equality and objectivity
• Responsible for yearly performance goals & reviews for staff and conducting weekly and bi-weekly meetings.
• Resolve complex problems that have immediate and long-term implications through cross-functional teams
• Apply a forward-looking approach to identify risks and opportunities and initiate the appropriate changes in advance to mitigate impacts or realize improvements

• Organize the availability of company members for media/PR events as necessary
• Manage press development and coordinate the invitation of potential future promoters and supporters of the company

• Oversee preparation of the Annual Report summarizing progress on short- and long-range plans
• Ensure accurate documentation of production and quality control data and record
• Ensure client and vendor file integrity and maintain general oversight and insure accuracy of records including A/R and A/P
• Assist in the development of forms and tools to increase company efficiency and risk management

• You posses a University/College Degree or Equivalent
• You bring minimum 5 years management and business experience, preference would be given to the transportation or health industry fields
• You have proven experience working in a unionized environment with strong knowledge of labour relations practices, collective agreements, and grievance handling
• Your planning and financial oversight experience and any project based accounting expereince would be an asset
• Your experience in non-emergency patient transportation is preferred
• You posses or are able to obtain a Valid FR or equivalent certification *along with current First Aid/CPR certification
• You can provide a copy of your current immunization records and are willing to acquire any outstanding vaccinations required for the role
• You bring excellent organizational, communication and problem-solving skills
• You are available to work flexible hours, including outside regular business hours
• You posses strong working knowledge in all Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook and Power Bi)
• You are comfortable presenting in front of the group
• You posses a clean Drivers Abstract and Criminal Record Search with Vulnerable Sector
• You have proven excellent customer service and client relations experience
• You have strong planning and time management skills and the ability to effectively handle a variety of tasks simultaneously
• You have excellent leadership skills
• You have the ability to manage stress under tight deadlines
• You possess a minimum G class drivers licence

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

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