Branch Manager - The Pas Branch
- The Pas, MB
- Permanent
- Full-time
- Build and lead a strong advice culture, with a focus on relationship banking and providing proactive financial guidance.
- Coach, mentor, and empower employees; assign appropriate discretionary limits aligned with their experience and level of competency.
- Promote a positive and respectful work environment, fostering collaboration, accountability and continuous learning through providing effective, consistent and constructive coaching and communication to all employees.
- Act as a change leader, championing cultural shift towards proactive advice and service delivery.
- Translate organizational goals and objectives into actionable strategies and performance targets for the branch and employees.
- Champions a digital-first mindset by encouraging adoption of digital tools and services through education and leadership.
- Create a respectful work environment that stimulates, guides and encourages employees to realize their maximum potential and encourages professional development.
- Ensure internal controls are adhered to, accurate and timely reports are completed, and internal audit processes are followed.
- Oversee and manage the branch’s annual operating budget, balancing cost-efficiency with service excellence.
- Adjudicate credit applications within assigned limits, ensuring sound lending decisions that align with risk policies and member needs.
- Responsible for compliance and risk management, through the execution of internal policies and procedures, maintain ongoing compliance with regulatory and legislative requirements at all times.
- Actively engage in community initiatives, sponsorships, and volunteer opportunities to strengthen ACU’s local presence and foster trust among members
- Identify and pursue business development opportunities, including outreach to potential members, referral partnerships, centers of influence, and financial education programs.
- Resolve complex member complaints with professionalism, ensuring the needs of members, employees and the credit union are met.
- Maintain current and relevant knowledge of industry trends, competitor products and strategies.
- Ensure branch operations, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
- Written and verbal French fluency would come in handy but is not required
- 3+ years of leadership and management experience within a financial institution, overseeing branch operations, budgets, reporting, and service standards.
- Minimum 3-5 years of experience advising and providing financial products (consumer and small business loans, lines of credit, mortgages, deposit and investment products).
- Skilled in adjudicating credit applications and making lending decisions aligned with policy and risk guidelines.
- Strong leadership skills with ability to lead, coach, mentor, delegate and foster a respectful, high-performance team culture
- Strong communication and interpersonal skills, with the ability to build and maintain relationships
- Excellent strategic thinking, problem-solving and decision-making skills
- Strong attentions to details and ability to meet strict deadlines while managing multiple priorities simultaneously
- Digital literacy using a variety of systems and tools
- Knowledge of credit union philosophies, principles, legislation, regulations, and understands credit union operations is an asset