Are you fluent in both Dutch and English, with strong supervisory skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?Adecco is currently hiring a skilled and experienced Bilingual (Dutch/English) Team Leader to work for our client, who is a world-leading class action administration firm. This is a remote job opportunity to work from anywhere in Canada!Our client is searching for someone to assist with strong ability and experience to work in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive team environment, we'd love to hear from you!Bilingualism in Dutch and English is mandatoryPay rate: $33.00/hour.Location: Remote- anywhere in CanadaAvailability Required: 3:00am - 11:00am ESTJob type: Temporary | full-timeHere's why you should apply:Paid weekly accurate and on timeStrong health and safety programsMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Lead, mentor and coach teams to exceptional performanceSupervise an assigned team of contact centre agents to achieve Brand identified targetsEnsure that all customer expectations are exceededCreate a fun, friendly, and approachable team environmentProvide recruiting supportConduct Performance ReviewsManage the daily operations of a contact center teamHandle escalated customer callsConduct recurring meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and achieve both Contact Centre key performance indicatorsBe an early warning system by focusing attention on customer complaints, and reporting dataRequirements:Must be legally eligible to work in CanadaMust be Bilingual - Dutch/English in both verbal and written communicationApplicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AMHigh school diploma at minimum with a university degree and/or college diploma considered an assetMinimum of 3-5 years Customer Service experienceMust have excellent organizational skillsExcellent computing skillsAbility to multi-task and have a strong attention to detailAbility to supervise a team of individuals with different skill levels and enable them to achieve performance and quality standardsAbility to display initiative and offer solutions to enhance team's performanceAbility to handle personnel issues with professionalism and maturityAbility to work in a fast-paced, extremely customer-focused contact centerUnderstand what it takes to deliver an exceptional experienceMust be self-motivated and demonstrate strong business decision-making skillsApply now to this Bilingual (Dutch/English) Team Leader job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!@@j CARP6653
