IT Manager - Chilliwack
Great Canadian Entertainment View all jobs
- Chilliwack, BC
- Permanent
- Full-time
- Own day-to-day performance and uptime of all IT systems
- Coordinate system installs, upgrades, patches, and replacements
- Act as the primary escalation point for IT incidents and outages
- Maintain IT asset inventory and lifecycle management
- Own cybersecurity posture for the casino, including endpoint protection, network security, user access controls, and backup and disaster recovery processes
- Monitor for security threats and coordinate incident response with vendors as needed
- Ensure compliance with applicable privacy, data protection, and gaming-related IT requirements
- Conduct basic risk assessments and recommend mitigation strategies
- Manage all IT vendors and service providers
- Define service expectations, monitor performance, and manage escalations
- Ensure contracts and renewals are tracked and aligned with operational needs
- Provide practical, prioritized IT support for on-site staff
- Establish clear support processes and escalation paths
- Focus on business-critical systems first; non-critical issues handled through vendors where appropriate
- Manage the IT operating budget
- Recommend cost-effective solutions and upgrades
- Maintain documentation for network and systems architecture, security protocols, incident response procedures
- Provide regular, plain-language updates to the Director of Operations on risks, issues, and upcoming needs
- 5-10 years in IT operations or systems management, preferably in a regulated environment
- Experience supporting technology in a 24/7 operational environment (e.g.: gaming, healthcare, manufacturing, or similar) where system uptime and rapid issue escalation are critical
- Practical experience with cybersecurity fundamentals
- Strong vendor management and problem-solving skills
- Comfortable operating independently and setting priorities
- Able to explain technical risks and solutions in plain language
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!