Senior Analyst, Systems and Analytics
CPP Investments
- Toronto, ON
- Permanent
- Full-time
- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by CPP Investments' important social purpose and unshakable principles
- A flexible/hybrid work environment combining in office collaboration and remote working
- A deeply rooted culture of Integrity, Partnership and High Performance
- Ensures accuracy, integrity and completeness of reporting information. Recommends and supports improvements to support data driven decision making. • Analyzes and summarizes detailed data using moderately complex logic and validation methods to deliver clear & concise reporting and accompanying data narrative of key business drivers to GCS leadership, team & cross-function customers.
- Maps business process improvements for GCS management through reporting & key business planning cycles that create 'value add' business decision support.
- Leads cross function interactions with Technology & Data and other relevant stakeholders to drive efficient & effective business planning and system configuration, management reporting & key strategic program reporting.
- Provide insightful analysis related to existing system configuration functions and their ability to meet stakeholder needs; identify issue & opportunity and recommend solutions.
- Provides improved business control support to the GCS Team through the provision of systems reporting, business analysis, sustainability reporting and cost management reporting during key business cycles (month-end, forecast, long range plan, & budget,) to GCS Budget Managers
- Drives continuous business process improvements regarding the GCS management reporting & key business planning cycles that create 'value add' business decision support.
- Document and update key process documentation, including risk / controls, and ensure proper alignment with key stakeholders
- Together with the Manager and collective GCS organization enables the operational management and subsequent reporting of all GCS systems and processes while also looking for opportunities to further enable end user self-service, improve automation, limit carbon generation and reduce task touch time thus enabling efficiency and maximum system utilization. ie: Service Now and FM Tool encompass Lease Management, Operational Maintenance, Housekeeping, MAC (Moves, Adds or Changes), Storage, Seasonal GCS needs, etc. Cloud Booking will encompass EMS replacement, meeting room & catering bookings as well as employee hoteling.
- Works in partnership across Systems and Analytics as well as the broader GCS organization in support of a GCS cost to serve model where service utilization, service level objectives, and relevant costs can be quantified and reported vis existing systems and/or through traditional methods to the GCS Senior Management Team level for budgeting and cost management.
- As part of the GCS systems and operational framework supports CPPIB's journey to carbon neutrality through the development of GCS operations carbon impact reporting where available.
- A University degree or College Diploma in Data Science & Analytics, IT, Business Administration, or related field.
- 3-5 years' experience working as part of large-scale Facilities organization and or complex business projects in an analytical and process engineering role is required.
- Strong aptitude in IT controls, Software Development Lifecycle (SDLC), UAT, and Change Management principles to support successful implementation and end-user adoption of new digital offerings
- Strong analytical, problem-solving and organizational skills.
- Has strong attention to detail.
- Ability to manage multiple projects or tasks simultaneously.
- Experience with Integrated Workplace Tools (FM: Systems, ServiceNow, Oracle, Procurement Platforms) would be considered an asset.
- Proficient in Microsoft Office products such as Word, Excel, PowerPoint
- Proficient in data analysis, visualization and deriving actionable insights from operations data.
- Experience with Tableau would be considered an asset.
- Ability to work independently and in a team environment.
- Excellent written and oral communications skills able to liaise confidently with internal and external stakeholders, including team members, senior management, office managers, contractors, and consultants.
- Ability to be assertive in a public environment.