Security Systems Technician - Service

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
• Advanced technical skills and experience related to electronic security systems
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with minimal supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Excellent verbal, written and interpersonal communication skills
• Advanced organizational skills and the ability to handle multiple service needs simultaneously
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

• Minimum of five years of previous, field service experience
• Diploma in Electronics preferred.
• Relevant trade experience preferred
• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Fleet Vehicle
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint