Manager, Enterprise AI Services Engineering

Toronto, ON
Permanent
Full-time

16 days ago

Replacement: This position is open due to an existing vacancy to support our evolving business needs.Thomson Reuters is seeking a Manager, Enterprise AI Services Engineering. This role is responsible for leading the team that builds, operates, and evolves Thomson Reuters' Enterprise AI Services (EAIS) platform. This role owns the engineering delivery of the
TR AI Gateway service - TR's central gateway through which product teams access large language models across Azure, AWS, and GCP.
The successful candidate will lead a globally distributed team of full-time engineers and contractors across AMERS and APAC regions, drive quarterly engineering delivery against ADO sprint plans, and partner closely with Service Architecture, Enablement, Product Management, and Platform Engineering leadership to keep EAIS secure, scalable, and
strategically aligned with TR's AI ambitions.About the RoleAs a Manager, Enterprise AI Services Engineering, you will:

Lead and manage a globally distributed team of full-time engineers and contractors
Own the quarterly engineering planning cycle using Azure DevOps Boards, running bi-weekly SCRUM ceremonies and maintaining sprint velocity and team health
Drive deployment, implementation, and engineering of AI systems, tools, and pipelines across Azure, AWS, and GCP environments
Ensure reliable, production-grade operations of the TR AI Gateway Service and other AI services with a strong focus on SLOs and incident management
Maintain and improve CI/CD automation pipelines and infrastructure-as-code practices (cloud-iac) across multi-cloud environments
Serve as the engineering bridge between EAIS Architecture (design and roadmap) and Service Engineering (build and operate), translating architectural decisions into executable delivery plans
Partner with the Enablement team to support customer onboarding, intake management, and LLM consumer success across TR product teams
Contribute to Core Platform Services OKR planning and quarterly reviews, owning EAIS engineering objectives
Represent the team in Platform Engineering leadership forums, providing delivery, risk, and roadmap visibility to Core Platform Services and Platform Engineering leadership
Ensure compliance with TR's AI Security Guidelines, FedRAMP requirements, and enterprise identity and access management standards (SailPoint, PingID, CyberArk, Venafi)
Drive security hygiene through Snyk AppSec, certificate management, and GitHub signed-commit practices
Manage Datadog observability across production and non-production environments, ensuring dashboards, alerting, and incident response are production-ready
Support career development and performance management for direct reports
Manage contractor relationships and hold vendors accountable to delivery standard

About youYou are a potential for for the role, Manager, Enterprise AI Services Engineering, if your background includes:

7+ years of software or cloud engineering experience, with 3+ years in an engineering management or technical lead role
Deep hands-on experience with multi-cloud platforms: Azure (required), AWS (required), GCP (preferred
Proven experience managing enterprise AI, ML, or LLM platform engineering teams in production environments
Strong foundation in DevOps and CI/CD practices, including infrastructure-as-code,
GitOps, and container orchestration (Kubernetes)
Experience with agile delivery frameworks (Scrum/Kanban) using Azure DevOps Boards or equivalent tooling
Familiarity with observability platforms (Datadog) and enterprise ITSM tools (ServiceNow)
Understanding of enterprise identity and access management, cloud security, and compliance requirements
Demonstrated ability to manage globally distributed, blended teams across time zones and cultures
Collaborative approach to working across Architecture, Enablement, Product, and Cloud Engineering teams
Experience with LLM orchestration layers, retrieval-augmented generation (RAG) pipelines, or enterprise GenAI platforms
Familiarity with FedRAMP compliance requirements and regulated cloud environments
Experience with Vertex AI, Azure OpenAI, or AWS Bedrock integration
Prior experience in a Platform Engineering, CIO Technology, or shared services organization
Vendor and contractor management experience across global delivery models

#LI-MW1What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the roleThomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodationLearn more on how to protect yourself from fraudulent job postingsMore information about Thomson Reuters can be found on

Thomson Reuters

Apply Now