Customer Success Specialist

Clir Renewables View all jobs

  • Vancouver, BC
  • Permanent
  • Full-time
  • 14 days ago
About Clir RenewablesClir Renewables is on a mission to reduce humankind’s impact on the planet by accelerating the transition to renewable energy. Our AI improves the economics of wind, solar, and energy storage projects and empowers asset owners, investors, and operators to maximize financial returns and reduce risk.Clir’s renewable energy intelligence platform combines advanced artificial intelligence built with deep industry expertise and 300 GWs of operational wind, solar, and battery energy storage assets worldwide. By transforming complex operational data into actionable insight, Clir AI helps customers benchmark performance, assess risk, optimize assets, and make better commercial and technical decisions across their portfolios.Founded in 2017, Clir has been named one of Canada’s fastest-growing companies by the Globe and Mail’s Report on Business. Headquartered in Vancouver, with hubs in Glasgow and Calgary, Clir supports customers across Europe, Africa, the Americas, and Asia, enabling multi-million-dollar gains through improved asset performance.We are guided by our core values of Communication, Sustainability, Inclusion, Impact, and Innovation, and we are passionate, curious, and determined to deliver real climate impact.About the role:We're looking for an intermediate-level Customer Success Specialist to join our Customer Success team.This is a coordination and delivery role focused on our European customer portfolio. You'll sit at the center of customer journeys, keeping things moving, connecting the right people, and making sure nothing falls through the cracks. You'll support Customer Success Managers directly, helping them drive outcomes across a portfolio of accounts while building your own technical depth in renewable energy analytics.Important: This role primarily serves European customers. Regardless of where you're based, Canada or the UK, you must be able to work consistently within European time zones. We're looking for someone who can be present and responsive during CET/CEST business hours.If you're someone who thrives on structure, communicates clearly, and gets satisfaction from making complex things run smoothly, this role is for you.Who You Are
  • Passionate about our core values: communication, sustainability, inclusion, impact, and innovation
  • Passionate about renewable energy and eager to help drive operational efficiency and cost reduction
  • Motivated by a customer-centric approach and focused on creating value
  • Adaptable and skilled at managing multiple competing priorities, approaching challenges with curiosity
What You’ll Be DoingCustomer journey coordination
  • Own the day-to-day tracking of customer journeys across a portfolio of European accounts
  • Coordinate deliverables, timelines, and internal handoffs so CSMs can focus on relationships and outcomes
  • Document customer milestones, expectations, and progress, keeping everything current and visible
Triaging and issue management
  • Triage incoming customer issues and requests, assess urgency, route to the right team, and track to resolution
  • Partner with technical and product teams to move blockers and close gaps quickly
  • Maintain clear communication with customers on status and next steps
Analysis and reporting support
  • Support CSMs with data pulls, platform analysis, and interpretation of customer performance
  • Help translate technical findings into clear, actionable summaries for customers
  • Identify patterns across accounts that surface product gaps or expansion opportunities
Cross-functional collaboration
  • Work closely with Business Development, Product, and Engineering to align on customer needs
  • Surface customer insights internally to inform roadmap and delivery priorities
What You’ll Need
  • 1 to 3 years of experience in a customer-facing technical role, project coordination, technical support, or similar
  • Strong organizational skills, you track the details so others don't have to
  • Comfort with technical concepts in wind or solar energy, asset management, or energy analytics
  • Clear, confident communicator, written and verbal
  • Experience managing multiple priorities without dropping balls
  • Familiarity with SaaS tools, ticketing systems, or project management platforms
  • Ability and willingness to work within European time zones (CET/CEST) on an ongoing basis
Bonus
  • Background in renewable energy project management or operations
  • Experience with data analysis tools or energy analytics platforms
  • Multilingual, particularly French, German, Spanish, or Nordic languages
  • Exposure to AI/ML applications in energy
What’s In It For You
  • Opportunity to work in an inclusive and diverse workplace
  • Be part of a team committed to reducing environmental impact and advancing renewable energy
  • Support for your professional growth and development
  • Flexible work schedule to help you maintain work-life balance
At Clir Renewables, diversity and inclusion are fundamental to who we are. We are committed to building a team that reflects the communities and customers we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.Successful candidates may be required to complete a background check and must provide proof of their legal authorization to work in the location where the role is performed.

Clir Renewables