Service Writer - Day/Evening - Lanoraie
- Lanoraie, QC
- $55,000-72,000 per year
- Permanent
- Full-time
- Permanent, 40h/week ;
- Monday to Friday, Day or Evening (8h/day) ;
- Salary 55-72K, with possibility of +, depending on experience ;
- 2 weeks of vacation ; with possibility of 1-2 additionnal weeks for Evening shift according to experience ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical, dental, divison, etc.) costs covered 100% by the employer ;
- Télémédecine and employee assistance program ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party, Family Day event, etc.).
- Receive, by phone or in person, customers with eagerness.
- Open repair orders by indicating the information related to the vehicle to be repaired.
- Book appointments according to workshop availabilities
- Record the client's requests on the Worksheet, one operation per request. Always indicate the Repair code (Repair Type).
- If necessary, provide estimate costs by examining the components of the trucks (under the truck, inside the hood or elsewhere) and provide this information to customer.
- Notify the customer whether the manufacturer's warranty is covered or not.
- Agree with the customer on the method of payment for repairs.
- Keep the customer informed when parts that are necessary for the repair are on back order.
- Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
- Close the repair order once it has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
- Receive, install tags, maintain cleanliness and drive trucks ;
- Communicate with the foreman and technical advisor ;
- Support, if necessary, for the filing of documents.
- French (intermediate level) and English (intermediate level) - speak and write.
- Frequency of English: daily for communications with clients outside Quebec for repair needs.
- Customer-service oriented ;
- Team spirit ;
- Knowledge of heavy equipement mechanics (bonus) ;
- Experience in interpreting warranties specific to the trucking industry (bonus).