Company Description“We're not in the shipping business; we're in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job DescriptionManage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.KEY RESPONSIBILITIES:People· Exceed customer expectations by anticipating, understanding, and meeting their needs· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.· Maintain good relationships with service providers.Operations· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.· Enter data and shipment updates accurately, and timely.· Manage timely deliveries based on shipment requirements.· Account for all special handling requirements for value-added services.· Account for all pertinent shipment documentation.· Meet KPI standards in accordance with Company and Product procedures.· Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Customer· Access and follow all current customers' standard operating procedures.· When necessary, communicate with the consignee professionally and clearly.· Execute a superior customer service experience.· Support the transition of new business/updates to existing business.Finance· Maintain awareness of market competitive costs.· Support the audit of local service provider invoices.· Support the management of overtime, expenses, and cost.Qualifications· 6 months to 1-year related experience· Effective interpersonal skills, including proven verbal and written skills.· Detailed oriented with ability to manage multiple job functions with minimal supervisionAdditional InformationExpeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
