Business Systems Analyst - ServiceNow

Toronto, ON
$80,455-105,598 per year
Permanent
Full-time

30 days ago

TorontoToronto Branch - Project Management /Permanent Employee /On-siteLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!Are you excited about aligning the IT service management with business goals and value client success?We are looking for a Business Systems Analyst to support our Toronto branch to deliver consultative services directly to our client projects and build relationships with client stakeholders.A Day in the Life:

Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications
Work with technical teams to turn end-user and business requirements into solution design and implementation plans
Develop test plans for business applications/users and locations, act as the interface between the program and technical teams
Consider change management implications for implementation of new processes and strategize
Work with the business to understand and outline the impacted processes and business requirements
Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users
Collect and manage test case documentation
Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus
Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots
Analyze data and provide reports as required

What You Bring:

8+ years of experience as a business systems analyst with understanding of ITSM platforms
Experience with testing and providing technical guidance with ServiceNow
Identify and clarify business outcomes to be solved through the use of ServiceNow application features
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management
Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes
IT methodology and/or process implementation background

What Makes You Extra Awesome:

ITSM and Organizational Change Management experience
ITILv4 Foundation; ITIL v4 Specialist; CSA; PMI-PBA
ServiceNow certifications - CSA, CIS, CMA

Why Work at Long View?

Great people and culture
Interesting work - Be part of exciting projects while accessing all the latest technologies
Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values

$80,455 - $105,598 a yearExpected Salary Range plus 10% variable earningsWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Long View Systems

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