Business Solutions Consultant - Process Improvement and Automation
CAA South Central Ontario View all jobs
- Mississauga, ON
- $49,500-76,200 per year
- Permanent
- Full-time
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
- Collaborate with stakeholders to perform business needs analysis for insurance, thoroughly understanding the business problem/need
- Identify process improvement and automation opportunities to reduce manual efforts, strengthen quality controls, and enhance customer or broker experience
- Prepare current state workflow process as required and assess impact of future state
- Review business requirement documentation for completion and obtain final sign-off
- Create reusable test assets and ensure test process, methodologies and tools are applied appropriately
- Develop and document test scenarios, test matrices, and execute system/integration testing
- Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
- Assist in training the trainers
- Assist in the implementation of system projects and new technology
- Participate in the post-implementation support and review
- Collaborate with, as needed, IT project manager, Analysts or other staff internal IT department and/or external vendors to resolve problems
- Explore and evaluate efficiency opportunities using business workflow tools, process automation, and practical AI use cases where appropriate
- Educate; provide advice, and technical guidance acting as a source of expertise for all insurance applications, leveraging best practices
- Post-secondary education in Business or Information Technology
- CIP, CBAP, PMI-PBA, CAPM, PMP preferred but not required
- Minimum 3 years' proven experience in the Insurance or Finance industries preferred
- Minimum 3 years' experience as a Business Analyst or Business Consultant
- Strong interpersonal skills and ability to work in a team environment
- Strong analytical and problem solving skills. Self-motivated and a self-starter.
- Excellent written communication, verbal communication, and presentation skills
- Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
- Preferred experience with P&C plicy, claims and billing systems
- Preferred experience with IBC and/or GAA regulatory reporting and maintenance
As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.