Customer Service Team Lead

Canada
Permanent
Full-time

2 days ago

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.About the UnitThe Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara Belle Plaine and Yara Canada from our production facility and warehouses encompassing a large number of different products. Team members work in a fast-paced and hectic environment, while always keeping a positive attitude and customer focus.ResponsibilitiesOversee the day-to-day functions of the Customer Service Team and provide direction that ensures a “customer focused” standard. Provide support by answering questions and working with other departments to ensure sales contracts/orders are placed accurately and timely. Collaborate with Sales, Transportation, and Warehouses to trouble shoot any problems that arise. The CS Team Lead is a key member of the Team pursuing overall objectives relative to customer service, netbacks, supplier relation, etc. This focus requires a pro-active approach to developing and executing the overall team opportunities. Support staff development and provide guidance through the performance review process. Seek out and implement solutions that improve Yara's effectiveness in using IT systems, and other processes across all functions/departments.

Lead and coach the customer service team
Maintain team morale, workload balance, and schedule coverage.
Manage consignment inventory, reconciliations, and invoicing.
Troubleshoot inventory, operational, and documentation issues.
Support the growth strategy for Yara Vita in Western Canada, including contract and order management, rebates, and tracking container delivery.
Handle pricing uploads, discrepancies, and service chargebacks.
Perform audits, rebate reconciliations, inventory adjustments and ensure adherence to internal controls.
Support reporting requirements and assist with internal/quarterly audits.
Collaborate with Sales and transportation on product position, allocation and inventory management to ensure timely delivery for shipment from the Belle Plaine production facility.

Education, Experience & Skill

Associate Degree or Bachelor Degree in Business Administration, Finance, Supply Chain or equivalent experience.
Experience in a similar industry with SAP and project coordination is preferred
Strong numerical and analytical skills
Strong detail orientation
Strong multi-tasking and organizational skills
Strong team & support orientation
Strong customer service and stakeholder relationship skills
Strong MS Office and SAP ERP knowledge

Be Part of Our Team- Why Work For Us- What we OfferYara Belle Plaine offers a highly competitive total compensation package, including:

Bonus Program
Enhanced Top up for Maternity/Adoption/Parental Leave
Health and Dental Benefits
Optional Vacation Enhancement
Pension & Savings Plans
Wellness and Employee Assistance

Contact detailsDeanna Milton, People & Culture ManagerApply no later thanApril 27, 2026Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

Yara

Apply Now