Wish Coordinator

Make-A-Wish Foundation

  • Saskatoon, SK
  • Permanent
  • Full-time
  • 2 days ago
WHERE YOU COME INWe are looking for a Wish Coordinator to join our team at Make-A-Wish Canada. Reporting to the regional Mission Director, this position is responsible in managing the wish granting process, from initial contact with the Wish Family, to the delivery and follow up of wishes. This position is also responsible for proactively maintaining existing relationships and seeking out new referral sources, to ensure continued growth in the granting of wishes.This role can be based out of Vancouver or Saskatoon, and is a full-time, permanent, hybrid position.WHAT YOU WILL DO
  • Research, plan, coordinate, execute and follow up on wishes with Wish Families, ensuring the integrity of all wishes is met.
  • Review all travel packages to ensure that tickets and vouchers are correct and distribute travel packages to Wish Families according to best practice, reviewing travel wish packages in detail with Wish Families as needed.
  • Collaborate with internal departments to assist with development and/or coordination of material for wish stories.
  • Communicate with Wish Families and required resources such as the National Office, suppliers, sponsors, donors and community liaisons to ensure the execution of wishes (e.g., travel, items).
  • Develop and assist with on-going engagement opportunities for Wish Families and the Foundation.
  • Develop and maintain relationships with volunteers to ensure that they abide by Wish Granting Policies and Procedures.
  • Create and generate data for reports and ensure all reporting is up to date.
  • Collaborate with the Director in identifying opportunities for development and growth in wish referral sources.
  • Proactively identify, visit and establish relationships with new referral sources, including physicians, social workers, nurses, educators and others.
  • Represent the Foundation and be a spokesperson at various meetings and events, as required.
  • Other duties as assigned.
WHAT YOU BRING
  • Post-secondary education in a related field, or an equivalent combination of education, training and experience.
  • 2–3 years of experience in administrative roles, with demonstrated experience in multi-tasking in a fast-paced environment.
  • Knowledge of basic medical terminology related to child illnesses would be an asset.
  • Previous experience in travel or tourism would be an asset.
  • Demonstrated experience in the development and facilitation of training or orientation programs.
  • Demonstrated experience dealing with highly sensitive customer service situations.
  • Strong oral and written communication skills.
  • Excellent organizational and customer service skills.
  • Proficient in Microsoft Office and ability to adapt to technology.
  • Access to reliable transportation, to and from the office, as well as for occasional attendance at events or meetings with wish families or community members.
  • Bilingualism (English and French) is considered an asset for this role.
  • A clear Criminal Background Check is required.
YOUR WORK ENVIRONMENT
  • Hybrid work environment, with 2 days in office per week and 3 days remote. This role requires work outside of regular office hours on occasion, to support wish families.
  • Occasional day/overnight travel for team gatherings.
Physical/Mental Effort
  • Work under pressure to meet tight deadlines with a high-volume workload, multiple demands, and changing/overlapping priorities.
  • Exposed to emotional situations in dealing with wish recipients and families facing life threatening conditions or illnesses, in palliative care, and end-of-life stages.

Make-A-Wish Foundation