Business Analyst 10854

• Documents, analyzes, and improves enterprise business processes related to Identity and Access Management (IAM), including Single Sign-On (SSO) and identity verification, ensuring secure, efficient, and compliant access controls across systems and applications.
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the nature of the deliverable.
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mock-ups, etc.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Monitors progress, resolve problems and report regularly to management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
• Provides updates to the Project Manager on progress, identifies project issues and risks and escalates to project manager when required.
• Works closely with the Product Owner, Project Manager, and Systems Analysts to ensure meeting the objectives of the project.
• Works with client groups to facilitate design discussions and resolve issues.
• Supports testers by clarifying requirements and validating test scenarios and cases.

• Experience with gathering, analyzing, and documenting business and functional requirements for Single Sign-On (SSO), Identity and Access Management (IAM), and identity verification solutions, ensuring alignment between business needs, security controls, and technical implementation.
• Experience translating IAM‑related business requirements into clear functional specifications, including authentication, authorization, identity proofing, and access lifecycle management.
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Knowledge and understanding of OPS policies for Identity and Access Management, related regulations and standards.
• Ability to provide a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• 10+ years experience in a business analyst capacity participating in various stages of the project lifecycle.
• Experience conducting requirements gathering workshops and developing documentation.
• Demonstrated experience with creating Business Cases, Screen Design/User Interface, Business Process Model Flows, and Logical architecture artifacts, among other deliverables.
• Experience identifying and documenting testing plans, schedules and cases. Supporting testing resources and clarifying expected outcomes.

• Experience with IAM‑related initiatives through the full project lifecycle, including planning, execution, risk management, stakeholder communication, and successful delivery.
• Experience working with IAM platforms and vendors (e.g., Okta, Microsoft Entra ID) and identity verification services, supporting Single Sign-On (SSO), authentication, and secure access initiatives.
• Experience collaborating with IAM vendors to gather requirements, support integrations, and align platform capabilities with business, security, and identity verification needs.
• Knowledge of project management methodologies, principles, and practices
• Ability to work independently and influence others.
• Actively participate and engage in discussions related to project strategies, approaches and deliverables
• Ability to identify resource requirements and create plans and schedules to meet deliverables.
• Demonstrated experience reporting on progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.

• Written communication skills to prepare various technical materials, business cases, research findings, reports and procedures.
• Meet with stakeholders and assess needs and gain clarification where required.
• Lead and facilitate discussions with vendors, client ministries, other project team members and management.
• Experience creating presentations and presenting to executive steering committees responsible for project oversight and decision-making.
• Experience with IAM stakeholders (e.g., CyberSecurity) and vendor engagements (e.g., Okta, Interac), ensuring consistent delivery of SSO, identity verification, and access management capabilities.

• Ability to document business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools and techniques for business analysis such as business functional modelling, business event modelling, business process mapping.
• Demonstrated experience with creating Business Cases, Screen Design/User Interface, Business Process Model Flows, and Logical architecture artifacts, among other deliverables.
• Experience identifying and documenting testing plans, schedules and cases. Supporting testing resources and clarifying expected outcomes.
• Written communication skills to prepare various technical materials, business cases, research findings, reports and procedures.
• Meet with stakeholders and assess needs and gain clarification where required.
• Experience with Identity and access management related projects.

• Prior OPS or public organizations

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