Customer Experience Specialist
Challenger
- Montreal, QC
- Permanent
- Full-time
- Current knowledge of industry regulations and trends.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Excellent sales acumen and customer service skills.
- Strong problem-solving, organizational, and administrative skills.
- Exceptional leadership and team development skills.
- Ability to attend all sales training conferences off-site.
- Ability to be a team player with a high level of dedication.
- Collaborate with senior sales staff to create and maintain sales reports.
- Establish active communication and engage with Sales Representatives to ensure prompt processing of orders.
- Contribute to the overall customer experience by promptly responding to communications.
- Attend sales training and develop an understanding of the products and services of the company.
- Support senior management by informing customers about delivery dates and possible delays.
- Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads.
- Maintain organized sales records and report month-end goal setting to the senior management team.
- Coordinate interdepartmentally to effectively oversee and document the onboarding of new customers.
- Bilingual in both French and English is required.
- Proficiency with the complete Microsoft Office suite and Salesforce is required.
- 2+ Years of experience in sales or an administrative position is preferred.
- Post-Secondary Diploma or Degree in Business or similar is preferred.
- Strong analytical and problem-solving skills & ability to work a flexible schedule.