Parts Manager

• Competitive base wage/salary, starting from $100,000/year.
• Employer-paid technical training as required.
• Generous accrued Vacation time.
• Employer RRSP matching plan.
• Generous Boot allowance.
• Company-paid extended health coverage that includes medical, dental, and vision.
• Basic life insurance, disability, and wellness programs.

• Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
• Effectively communicates job expectations to the parts team.
• Conducts frequent team huddles to ensure effective communication within department.
• Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
• Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
• Partners with the location and Human Resources in the recruitment and selection of talent.
• Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains technician file for apprenticeship documentation and other payroll matters.
• Manages all payroll documentation.
• Models desired behaviors and contributes to creating a respectful work environment.
• Understands and enforces compliance to company policies, procedures, and Collective Agreements (where in place).
• Builds genuine employee passion for all brands and champions elite customer service as follows:

• Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
• Maintain 5S standards and cleanliness in workspace.
• Participate and encourage a culture of continuous improvement.

• Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Parts Department.
• Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Proactively manages departmental budget, including:

• Direct involvement to meet or exceed all budgetary guidelines set for the Parts Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.
• Regularly monitors actual performance to plan and ascertain reasons for variances.
• Reviewing daily budget and department performance reports
• Studying trends to determine how to increase profitability of department.
• Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

• Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's parts objectives.
• Monitors parts sales (open orders, estimates, concessions, and contracts).
• Stay up to date with all technological advances in product and tooling.
• Contacts vendor representatives for assistance when the need arises.

• Acts as a liaison between all departments.
• Direct involvement in the purchasing and maintenance of all shop tools and equipment.
• Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks.

• Minimum 8 years of experience as a Parts Technician or comparable position in the dealership/trucking industry
• Minimum 3 years demonstrated experience in successfully leading diverse teams.
• Certified Journeyperson Parts Technician.
• Strong verbal and written communication skills.
• Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
• Possesses a strong understanding of business principles, and sound business judgement.
• Must be meticulous with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, demanding environment.

• Training in Business Management or a related field.

First Truck Center