About the RoleWe are seeking a skilled and customer-focused Technical Solutions Consultant to join our Client Services team. Reporting to the Strategy Manager, this role will be responsible for delivering technical onboarding, solution design, and ongoing implementation support for some of Xtremepush’s most complex and strategic clients.As a Technical Solutions Consultant, you will work directly with client technical teams, marketing stakeholders, and internal Product and Engineering teams to ensure successful implementation of the Xtremepush platform. This role is critical in ensuring integrations, data architecture, and CRM use cases are designed and delivered to a high standard throughout the client lifecycle - from initial discovery and onboarding through to ongoing optimisation and technical consultation.You will support clients who require a higher level of technical partnership than can be provided through standard onboarding, Account Management, or Support channels, particularly where complex integrations, migrations, or advanced CRM setups are involved.This is an excellent opportunity for someone with strong CRM and data integration experience who enjoys solving technical challenges, working closely with enterprise clients, and delivering high-quality marketing technology solutions in a fast-moving environment. This is a remote role. #LI-RemoteKey ResponsibilitiesClient Onboarding & Technical DiscoveryLead technical discovery sessions with new clients and prospects to understand platform architecture, data sources, and CRM requirementsDefine integration approaches across SDK, API, Webhooks, batch imports, and Kafka ingestion methodsSolution Design & ArchitectureDesign end-to-end customer engagement solutions using Xtremepush features including Journeys, Campaigns, Segmentation, Promotions, and PersonalisationTranslate business use cases into scalable technical implementationsRecommend best practices for event structure, profile attributes, identity resolution, and consent managementValidate technical feasibility of complex use cases with Product and Engineering teamsSDK & Platform Implementation SupportGuide clients through mobile and web SDK integrations (iOS, Android, Web, React Native, etc.)Support setup of push notifications, email, SMS, in-app messaging, and web messaging channelsAssist with device tracking, subscription preferences, and identity managementProvide technical support during development, QA, and production rollout phasesSupport marketplace and custom integration workflowsCampaign & CRM Use Case EnablementSupport implementation of lifecycle campaigns, triggered journeys, promotions, and segmentation strategiesAssist clients with campaign triggers, event-based automation, and API-driven workflowsProvide guidance on personalisation tokens, dynamic content, and templatingHelp marketing teams design technically sound campaign architecturesOngoing Technical Consultation & SupportAct as the technical point of contact for assigned enterprise clientsSupport post-onboarding optimisation, new use cases, and platform enhancementsInvestigate and resolve complex technical or data-related issuesWork with internal teams to ensure timely resolution of escalationsCross-Functional CollaborationPartner with Account Managers and Customer Success to deliver a consistent client experienceWork with Support and TechOps to troubleshoot platform or integration issuesProvide feedback to Product on client requirements and feature gapsContribute to internal documentation, best practices, and onboarding templatesContinuous Improvement & EnablementShare knowledge across global Client Services teamsStay up to date with CRM, CDP, and marketing automation best practicesIdentify opportunities to improve onboarding processes and technical deliveryYour Experience and QualificationsEssential Requirements2–5 years experience working with CRM, marketing automation, CDP, or SaaS platformsStrong understanding of APIs, JSON, and data integration conceptsExperience with event-driven architectures and customer data modelsExperience supporting technical implementations for enterprise clientsStrong problem-solving skills and attention to detailAbility to communicate technical concepts to both technical and non-technical stakeholdersComfortable working with clients across different time zones, including APAC and EMEAPreferred QualificationsExperience with Kafka, webhooks, SDK integrations, or cloud-based platformsFamiliarity with mobile marketing, push notifications, and in-app messagingExperience with customer data platforms (CDP) or identity resolutionExperience in gaming, sportsbook, fintech, insurance, retail, or high-volume SaaS environmentsBasic SQL or data analysis experienceExperience working in a client-facing technical consulting roleTechnical CompetenciesREST APIs and webhook configurationJSON / event payload designData mapping and ETL conceptsSDK implementation fundamentalsSegmentation and customer data modellingCampaign automation and journey orchestrationLocationThis is a remote role based in CanadaAbout usHeadquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.