Team Lead Customer Growth Manager

UnitedHealth Group View all jobs

  • Richmond, BC
  • $82,700-171,900 per year
  • Permanent
  • Full-time
  • 9 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Lead install-base growth by designing and running scalable expansion and renewal campaigns that increase adoption and recurring revenue. This role partners with Sales, Customer Success, Product, and Marketing to translate lifecycle strategy and customer insights into prioritized target lists, repeatable plays, and measurable pipeline outcomes. The focus is portfolio-level planning and orchestration-moving the organization from one-off upsells to disciplined, LAER-aligned growth activity. Success is measured by expansion pipeline and bookings, forecast accuracy, and campaign-sourced contribution, while ensuring teams are enabled with clear playbooks, account intelligence, and a consistent operating cadence.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
  • Design and run install-base expansion and renewal campaigns aligned to the LAER lifecycle
  • Build and prioritize target account lists using customer insights, product signals, and renewal timelines
  • Partner with Sales, Customer Success, Marketing, and Product to align messaging, offers, and execution
  • Generate Sales Opportunities and related quotes/proposals
  • Develop and maintain playbooks, templates, and operating procedures to enable repeatable motions
  • Track performance (pipeline, conversion, attach rates, adoption-to-revenue) and optimize based on results
  • Build and maintain dashboards and reporting for leaders; communicate progress, risks, and outcomes
  • Ensure governance and quality across opportunities, forecasting discipline, and renewal/expansion timelines
  • Provide day-to-day team leadership, coaching, workload management, and capacity planning
  • Act as an escalation point for complex or at-risk scenarios and coordinate resolution across partners (e.g., Legal, Finance, Product)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • Bachelor's degree in Business, Marketing, Analytics, Healthcare Administration, or related field (or equivalent experience)
  • Experience supporting subscription/recurring-revenue growth, including renewals and expansion programs
  • Working knowledge of install-base expansion strategies (adoption-led, scope/volume/usage, and add-on capabilities)
  • Proficiency with CRM, Analysis and quote-to-cash tools (e.g., Salesforce, Microsoft Excel and Oracle CPQ) and opportunity hygiene/forecasting
  • Proven solid communication and stakeholder management skills; comfortable influencing senior leaders
  • Proven structured problem-solver who can identify root causes and drive process/tooling improvements
  • Proven to be highly organized; able to manage multiple priorities and deadlines with accuracy
  • Proven ability to build and use dashboards/analysis to measure pipeline, conversion, attach rates, and campaign impact
Preferred Qualification:
  • Knowledge of Healthcare IT/medical imaging and the Enterprise Imaging solution landscape
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyCanada Residents Only: The salary range for Canada residents is $82,700 to $171,900 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission

UnitedHealth Group