Assistant Service Manager
Centrix Control Solutions
- Edmonton, AB
- Permanent
- Full-time
- Prepare the Service Shop yearly budget and CAPEX projections and execute to plan.
- Maintain the operational viability of service shops to support key product lines, including assembly, testing, warranty, and service.
- Maintain all required certifications and code requirements.
- Oversee the recruitment, development, performance management, and disciplinary processes for all service personnel.
- Oversee Service Department administrative functions including weekly payroll approval, monitoring and approval of sick days, and coordination/approval of service personnel holidays.
- Manage all service personnel, including oversight of technical training, safety, and quality compliance.
- Manage shop loading and balance assembly, service and field service.
- Manage shop loading and balance assembly, in-house service, and field service operations to ensure efficiency and customer satisfaction.
- Lead and manage the Health & Safety program within the Service Department to maintain compliance and foster a strong safety culture.
- Provide support and direction for all in-house training programs as required.
- Travel frequently to support the Western Canada customer base, attend training seminars across North America, and maintain relationships with principals and partners.
- Demonstrate an entrepreneurial mindset to identify, pursue, and secure new business opportunities and customers.
- CCS provides significant training and support; however, this role requires a self-motivated individual who is willing to proactively advance their product knowledge across all represented product lines as directed by Sales and Management.
- Collaborate closely with Management, Sales, HS&E, Quality, Purchasing, and other CCS departments to drive strategic initiatives, ensure alignment on service delivery and sales strategies, and support continuous improvement across all operations.
- Build and maintain strong partnerships with customers to foster cooperation and promote CCS product offerings.
- 8-10 years of relevant experience
- P.Eng, CET, or applicable Trade background preferred.
- Strong interpersonal and communication skills
- Proven ability to prioritize, organize and manage time effectively
- Strong analytical and problem solving skills
- Solid administrative and computer skills
- Reliable team player with an ability to build strong relationships with customers
- Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
- Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*.
- Retirement Savings Program: CENTRIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
- Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
- Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
- Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
- Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
- Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere