Operations Supervisor
CMA CGM View all jobs
- Mississauga, ON
- Permanent
- Full-time
- Effective and efficient communications with all stakeholders
- Manage disruptions and crisis that present risk to the supply chain
- Monitor KPIs and implement continuous improvement opportunities through a partnering behavior with stakeholders
- Ensure team adherence to established work standards and work processes
- Responsible for escalation and intervention with CEVA stations in SOP compliance and us of systems
- Provide alternate communication channels to stakeholders, beyond the daily operational channels
- Contribute to the design and implementation of improvements to processes or policies
- Responsible for business scope changes
- Primary point of contact for all operational issues with the customer, as required
- Monitor and manage compliance performance of carriers and supplier
- Ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness, and accuracy
- Implement corrective actions as necessary to prevent / address issues as they arise
- Support in the implementation of optimization and improvement projects.
- Equivalent of a Diploma or higher in business management or Supply Chain Management. Freight Forwarding experience and a thorough understanding of global transport logistics (air/ocean/ground)
- 3 years operational experience in Operations or Distribution environment.
- Experience with E-commerce and/or a distribution center will be a plus.
- Freight forwarding logistics and International Supply Chain Management
- Desired: Bachelor's degree in International Trade, Logistics or Commerce
- Multilingual candidates a plus
- Must be versed on safety and compliance issues
- Knowledge of transportation / Warehouse management systems
- Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping; Some professional certifications may be required.
- Skills: Advanced knowledge of office products, Excel, PPT, Word, Visio Strong situational analysis, and decision-making abilities with the ability to quickly solve problems and drive team to solutions. Understanding of operating processes and capabilities, business process standardization and enabling technologies.
- Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
- A Competitive Compensation PackageComprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education