Quality Systems Specialist
- Vancouver, BC
- $66,400-94,620 per year
- Permanent
- Full-time
- Maintain and improve the company’s QMS/EMS to ensure compliance with regulatory and certification requirements.
- Engage with all departments to identify, document, and continuously improve key business processes.
- Conduct process-based audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify areas for improvement, assessing not just procedural compliance but also how effectively processes are implemented and linked to customer satisfaction, quality objectives, and overall system maturity.
- Monitor and report QMS/EMS performance metrics.
- Identify and drive continuous improvement initiatives.
- Identify and monitor nonconformances & opportunity for improvement.
- Provide sound guidance on root cause analysis and facilitate proposed corrective actions with responsible owners, and verify effectiveness of implemented solutions.
- Assist in the creation, revision, and control of documentation related to the QMS/EMS.
- Develop, review, improve and implement corporate quality management policies & procedures.
- Train employees on QMS/EMS procedures and ensure awareness and compliance across departments.
- Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation preparation, facilitation, and follow-up on findings.
- Assist departments in closing audit findings and verifying completion of corrective actions.
- Contribute to the annual measurable objectives set by the management.
- Lead the review of Quality Department KPIs, identifying trends or gaps and working with responsible process owners to initiate and track corrective or improvement actions.
- Serve as the central point of contact for managing customer complaints across the organization.
- Ensure complaints are logged, categorized, and tracked in the appropriate system.
- Ensure timely, accurate communication with internal teams and, where applicable, customer-facing representatives.
- Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
- Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
- Monitor complaint trends and escalate recurring or high-risk issues.
- Ensure complaint handling complies with internal procedures and customer requirements.
- Stay current with evolving standards, customer requirements, and best practices.
- Adhere to LMI Employee Policy Manual
- Bachelor’s degree in Engineering, Quality, or related fields.
- Minimum of 5 years experience in a quality role, with hands-on experience managing ISO 9001QMS and ISO 14001 EMS.
- Strong knowledge of ISO 9001 and 14001 standards
- Proficiency in root cause analysis techniques (5Whys, Fishbone Diagram, etc.) and quality tools.
- Proven experience managing customer complaints, CAPA processes, internal and external audits.
- Registrations:
- Certified ISO 19011:2018 Lead Auditor is required.
- Certified internal auditor ISO 9001and 14001 is required.
- ASQ CQE and CQA is preferred.
- Analytical mindset with attention to detail.
- Excellent interpersonal and communication skills with ability to effectively work with technical personnel at various levels of the organization.
- Demonstrated teamwork and problem-solving skills
- Strong understanding of process-based auditing methods and ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
- Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
- Ability to handle multiple priorities and work independently.
- Experience with regulatory inspections or customer audits is a plus.