Bilingual Customer Service

• Competitive Total Rewards - So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging - Thrive with work from home, and a supportive, inclusive culture that puts people first.
• Purpose & Impact - Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition - Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
• Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
• Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
• Understands and knows how to prioritize patient symptoms based on the information provided.
• Documents accurately and promptly

• Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred.
• Bilingual in French and English, must be fluent in both oral and written skills.
• Must be located in Ontario
• Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable.
• Exceptional customer service, communication, computer, and software skills are required
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have
• Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time. Rotation repeats providing predictability for planning.
• Able to work independently as well as part of a team, with excellent verbal and written skills is required
• Excellent organizational skills
• Well-developed interpersonal and customer service skills, to effectively communicate with clients
• Effective problem-solving and conflict management skills
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement

Saint Elizabeth Health Care